1. Privacy commitment

The SpeechBubble website is owned and operated by the ACE Centre. We are committed to safeguarding your privacy online and to this end have developed the following Privacy Policy to deal with issues which may concern you. Please read the Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically. It was last updated on 24th March 2015.

2. Personal Information

2.1 The details which you provide about yourself and any information which identifies you such as your name, address, email address ("Personal Information") will only be retained by us if you provide this information when registering for a SpeechBubble account. Personal Information will be held on our system and used for operational purposes. We may ask you if you wish to know about other ACE Centre related information. If you agree to this by checking the subscribe box, we will email you occasionally about ACE Centre specific news and events. Each email we send you will offer you the opportunity to amend your preferences.
Note that in order to process emails we use third party services - notably MailChimp

2.2 If you would like to revise the information you have provided to us at any time, or if you feel that the information we currently have on record is incorrect, you may update the information online (follow the link at the bottom of a recent email from us) or by emailing enquiries@acecentre.org.uk 

2.3 From time to time, we may ask you for further information in order to update our records or for another particular purpose. We will always tell you how we will use any further information received from you. From time to time we will need to send you our website and service announcement updates. 

2.4 You have the right to obtain from us an electronic or paper copy of all Personal Information concerning yourself by emailing enquiries@acecentre.org.uk or writing to Stephen Carroll at ACE Centre, Hollinwood Business Park, Albert Street, Oldham OL8 3QL. If you decide not to use our services any further and notify us either in writing or by email as mentioned above, we shall destroy any Personal Information that we hold about you.

3. Log files

3.1 Every time someone visits our website a log file is generated on our computer. 

3.2 The log file records the time and date of your visit, the files that were requested, your IP (Internet Protocol) address, the referrer URL (if provided) and the browser version. We collect this information to help us diagnose problems and administer our systems, and to audit the geographical make-up of users and how they have arrived at our site (i.e. from what other sites have visitors arrived - this information being obtained from the referrer URL). 

3.3 We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we can and will attempt to use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.

4. Cookie Policy

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They make it possible for us to track visitor statistics, such as returning visitors. 

This website uses the following non-essential cookies: 

Google Analytics cookies used by the ACE Centre: _utma, _utmb, _utmc, _utmz These cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don't know who is using our site. We use the information on how people use our website to compile reports and to help us improve the site.

You can go to http://www.google.com/analytics/learn/privacy.html to find out more about Google Analytics cookies and how to opt-out of them. 

For more information on cookies, please visit: aboutcookies.org (Please note that we are not responsible for information available on this website.) 

5. Use and disclosure of Personal Information

5.1 If we are required by law or requested by the police or a regulatory or government authority investigating potentially illegal activities to provide information concerning your activities whilst using the network we shall do so. We may also disclose Personal Information to appropriate third parties to assist in anti-fraud checks and investigations.

6. How we protect information

6.1 We take every precaution to protect your information. To this end all Personal Information stored by us is kept on a server in a secure environment. All email sending and user data is maintained by the MailChimp service. Please see MailChimp Security FAQ for more information. Only employees and approved contractors/developers we may appoint from time to time, and who need the information to perform a specific job, are granted access to personally identifiable information. 

6.2 Regular security reviews are held by us to ensure that the site remains safe and secure for your protection.

7. Surveys and Promotions

From time to time we conduct surveys and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required. We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services. Again, you are under no obligation to accept such information.

8. Users Under 18

If you are under 18, please ensure that you obtain your parent/guardian's consent beforehand whenever you provide Personal Information to the website. Users without such consent are not allowed to provide us with Personal Information.

Please refer to our Safe Use of SpeechBubble page for further information